FAQs
How do I download my images?
Use this link and enter your Web Login.
Your Web Login is 7 digits (example 4BRT22R). You would have received your Web Login by SMS on the day you had photos taken and by email. So, check both options to locate it.
OR
You can go the long way around, and:
- Go to gfpbabies.com.au
- Click the Download Photos button
- And, enter your Web Login
Here’s some more valuable info about your soft copy downloads:
- Your images initially appear with a watermark; however, this disappears when downloaded to your computer.
- If you’re having trouble with the download, try using Google Chrome or Mozilla Firefox as these web browsers are the most compatible with our website.
- And, make sure you’re using a laptop or a computer and not a phone or tablet.
I can’t find my Web Login - how can I retrieve it to view my photos?
If you had photos taken and have lost your Web Login code, simply click here to retrieve my login and follow the prompts. Your Web Login will be emailed to you within minutes.
Don’t forget, your Web Login, was sent to your phone by SMS on the day you had photos, and emailed to you 😊
How do I view my photos?
Your images are uploaded to our secure web gallery, and can be viewed online at any time.
Your Web Login is sent to you by email and SMS. You can share this Login with members of your family or friends, so they can view your new arrival too.
How can I buy my photos?
We offer two purchasing options:
- Purchasing on the day. This option is very convenient. After your sitting, view your images, choose your favourite images and the photographer will place the order for you. Purchasing on the day provides some great discounts.
- Purchasing at home. Simply go online at your convenience to view and purchase prints.
Which hospitals can I get photographs taken at?
GFP Babies photographers are located in over 40 hospitals throughout Australia. To check whether your hospital is one of them, you can view list of hospitals.
How do I contact the photographer at the hospital?
- You can book online, and our photographer will call you, just click this link; and add your details
- You can also just ask the Ward Clerk or one of the friendly nursing staff
- Our photographers visit the hospital regularly, and we see every mum when we're there, but it’s best and easy to make a booking online.
How long does the photography session take?
The session takes approximately 30 minutes.
How does the photography shoot work?
The GFP Babies photographer comes to you and conducts the photography session in your hospital room – so it’s very convenient and you view the images straight away.
Can I choose both options – purchase on the day and view photos online?
Yes. Baby’s images will be available online so you can share the images with family and friends and make any additional purchases.
How can I update my order details?
If your order is missing details and cannot be completed, you can update your order details. Once the details are complete, we will send your personalised package for printing immediately.
Can you take a photo of the family as well as my baby?
Yes. We do beautiful mum & bub photographs and if dad is visiting or little brothers and sisters, we will happily capture them too.
What happens if I give birth earlier or later than my expected due date?
We will reach out to you by text message 10 days before your due date with the contact information for your session. Alternatively, you can contact us at 1300 360 445 or info@gfp.com.au if your delivery date changes.
What is my Web Login code?
Web Login codes are personal identification numbers with 7 digits (example 4BRT22R). You will receive your login code by email and SMS.
I have lost my Web Login code.
You can retrieve your Web Login online – simply click ‘Retrieve my login’ and fill in the details. Your login will be emailed to you.
I have my Web Login, but my baby’s photos are not online.
As soon as your baby’s photos are online you will receive an SMS and an email advising you that your photos are ready to be viewed. Images are usually uploaded instantly.
If you’re photos are over 6 months old, they may have been taken off-line just email us and we’ll open up your web gallery again – babies@gfp.com.au
How long before I receive my photos?
Your photos will be dispatched to your home in 7-10 working days of your order being placed.
How will I receive my photos?
Australia Post will deliver your photos.
I purchased a package at the hospital and would like more prints – how do I order them?
Simply use the Web Login that was emailed to you and you can view and purchase photos online.
If you’re photos have been taken off-line (if they’re over 6months old), just email us and we’ll open up your web gallery again – babies@gfp.com.au
What sort of packages do you offer?
We offer a wide variety of packages, individual prints and framed prints. You can view list of packages.
Can I just purchase soft copy downloads of images?
Yes, we’ve got some great package options that include soft copy downloads only.
Can I email, photocopy or scan my photos?
Only if you have purchased downloads as copyright of the images belongs to the Company. This is the standard with all professional photography and infringing these laws is viewed very seriously.
When I order downloads, can I print photos anywhere?
Yes, the copyright of the images now belongs to you and you can print them at any photo processing venue, scan, email or photocopy them.
Can I order more photos or another complete package?
Yes, simply visit www.gfpbabies.com.au to place and pay for your order.
How can I pay for my photos?
There are several options that you can choose
- Eftpos or credit card online
- Eftpos or credit card at the hospital when you have your photos taken
How can I get in touch with GFP Babies?
We are available by email: babies@gfp.com.au and on our Facebook messaging page.
If all else fails, and you really want to talk to us, please call 1300 360 445.